If you need to Login to DECT phone, please check this article.
TABLE OF CONTENTS
- 1. Answer a call
- 2. Make Calls
- 3. Voicemail
- 4. Silent Ringing and Mute
- 5. Volume and Ringing
- 6. Supported Functions - How to do
- 7. Mid-Call Menu - How to do
1. Answer a call
| Answer | Press |  | or |  | and select from options
|
| Headset | Press the answering button on the headset. | ||||
| End Call | Press |  | |||
| Reject call | Press Reject softkey. | ||||
2. Make Calls
| Dial by Caller list | In the idle mode press, |  | or press Menu/Info/Caller list. |
| Dial from Redial list | In the idle mode press, |  | or press Menu/Info/Redial list. |
3. Voicemail
| Voicemail | press Menu/Info/Voicemail |
4. Silent Ringing and Mute
| Switch ring signal off/Press *long on in the idle mode | Symbol |  | will appear on the display when switched off. | ||
| Switch ring signal off during call | Press C key to suppress the ringing or Press softkey |  | |||
| Mute microphone during the call | Press softkey |  | |||
5. Volume and Ringing
| Adjust speaker volume during a call | For Mitel 612: Press the volume +/- button on the side of the phone. For Mitel 622, 632, 650: Press the upper/lowe sideways (press long if the keys are programmed). | ||
| Adjust ringing and volume in idle mode | Press |  | Select Audio - Ringer settings/Volume. |
6. Supported Functions - How to do
| Move here | Press up arrow, or press Menu. Move an ongoing call to the DECT phone. An ongoing call can be moved from any of your phones to the DECT. |
| Set presence (Activity) | Press up arrow, or press Menu and then Presence menu. |
| Call Favourites |
Press up arrow, or press Menu. Call to stored favourites. The end-user select the favourites via the Telepo user portal or the Softphone. |
| Directory Search | Press up arrow, or press Menu/Directories/Central directory. |
| Call log | Press up arrow, or press Menu/Caller list. Incoming calls, outgoing calls, missed calls are listed. |
| Redial list |
Press left arrow, or press Menu/Info/Redial list. |
| Call Transfer | Can be do with Mid-Call Menu. Please see table below |
7. Mid-Call Menu - How to do
| Using a Mid-Call Menu | |||
| Access Mid call menu | 1. Press |  | during an active call. |
| 2. Select which service to use from the interactive voice menu. When the menu is active the remote party will be placed on hold. When the menu is closed the call will be resumed, unless a specific option disconnecting the remote party has been selected. | |||
| Midcall menu - without active background call | |
| Blind Transfer | 1. Press 1. 2. Enter the number to transfer the call to, 3. Confirm by pressing the # (hash) key. 4. A voice prompt indicates if the blind transfer is successful or not. 5. The blind transfer is successful if the transferred party will hear a ring tone from the number to be transferred to. 6. After a successful transfer you will be disconnected. If the transfer fails, for example, if the wrong number was entered, you will be connected to the remote party again. |
| Place new call | 1. Press 2. A second call is placed while the original remote party will be kept on hold. 2. Enter the number to place the second call to. 3. Press the # (hash) key to confirm. 4. When the second call is answered it will become the active call. The other call put on hold is the background call. |
| Start recording |
Press 6 to start the recording of the active call. (OneCloud ad-hoc recording) |
| Stop recording | Press 0 t o stop the recording of the active call. |
| Exit menu | Press *. This key is also used to cancel a selected menu option and navigate in the menu structure. |
| Midcall menu - with active background call | |
| Attended transfer | Press 1. The call will be transferred to the background call on hold. |
| Swap call | Press 3. The background call becomes the active call, and the previously active call become the background call. |
| Hang up active call | Press 4. Hang up the active call and make the background call become the active call. |
| Conference | 1. Press 5. The active call connects with the background call into a conference call, and make this call the active call. 2. There is no background call, and more participants can be added by repeatedly selecting the second call option from the IVR menu and then the conference option. |
| Start recording | Press 6 to start the recording of the active call. |
| Stop recording | Press 0 t o stop the recording of the active call. |
| Exit menu | Press *. This key is also used to cancel a selected menu option and navigate in the menu structure. |